If you do not wish to enroll, choose Cancel and deselect the Paperless Statements and Letters checkbox. You are agreeing to receive your statements electronically only and some of your legal notices electronically only. Please include a daytime phone number.To enroll in paperless for your account, start by reading the terms and conditions below. Email us at or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. We welcome letters but cannot answer individually. It has apologised for the delay and explained that you were directed to FedEx because it is the parent company of TNT. It says: “Her Majesty’s Passport Office and its suppliers are committed to delivering the high standards of service that our customers rightfully expect, and we work together to make improvements to help meet our customers’ needs.” Happily, after I contacted the Home Office, your passport was delivered. Rearranged deliveries that fail to arrive and the inability to talk to anyone is the repeated complaint. Posters claim to have been waiting up to 12 days for a delivery. The problems appear to be with the passport office’s contracted delivery firm rather than delays within the department.īut the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. Readers are also emailing to say that it is increasingly difficult to get information out of HMRC if you have a query that is not standard – and now this at the passport office. What is going on at the government agencies? We have already reported on the shambles at the DVLA. I haven’t been able to go away on holiday and I also need to open a new bank account and register as self-employed – none of which I can do without my passport.
Looking online, it seems a huge number of other people are having similar problems. When I tried to complain upwards, I was given another number to call that goes through to FedEx. I then tried speaking to it via the online chat service but it has told me it cannot help.
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